They must regret opening an online store in the Philippines. I needed an extra wi-fi router so D. told me to order online. His experience with them has been stellar: quick, efficient, stress-free. I don’t know what happened between then and now, but that has not been my experience.
First, I had to email them a copy of my credit card statement. Next, they made it clear that they need MY signature when the item is delivered. If I’m not home, they will just come back. In short, there doesn’t seem to be room for anyone else to receive my order. These are minor inconveniences and I understand that they must be hitting a lot of fake purchases and scams, so I just scanned my statement and sent it.I immediately got a confirmation and shipping notice. Since it looks simpler if I’m home when they deliver, I’ve been tracking the order. Here’s what it looks like:
|Jun 11, 2012||07:55||Mnl – MNL||Clearance delay – Mnl – MNL|
|Jun 10, 2012||01:34||Mnl – MNL||Clearance delay – Mnl – MNL|
|Jun 09, 2012||02:51||Mnl – MNL||Clearance delay – Mnl – MNL|
|Jun 08, 2012||03:11||Mnl – MNL||Clearance delay – Mnl – MNL|
|Jun 07, 2012||06:45||Mnl – MNL||Processed for clearance – Mnl – MNL|
|Jun 07, 2012||06:45||Mnl – MNL||Clearance delay – Mnl – MNL|
|Jun 07, 2012||03:18||Hhp – HHP||Clearance processing complete – Hhp – HHP|
|Jun 07, 2012||02:13||Hhp – HHP||Arrived at sort facility – Hhp – HHP|
|Jun 06, 2012||21:22||Sin – SIN||Departed from facility – Sin – SIN|
|Jun 06, 2012||21:18||Sin – SIN||Processed – Sin – SIN|
|Jun 06, 2012||18:53||Sin – SIN||Arrived at sort facility – Sin – SIN|
|Jun 06, 2012||16:18||Sin – SIN||Shipment picked up – Sin – SIN|
Since June 7, Manila has been the cause of delay.
Poor Apple. I hope it doesn’t give up on us.